Service software for commercial refrigeration contractors
Dispatch, scheduling, and work orders for emergency calls and multi-site equipment — not residential home services. Fast and reliable, online or offline, so your techs keep working in commercial kitchens, walk-ins, and on rooftops. No per-tech fees.
Refrigeration is a different job
Most field service software is built for residential home services — plumbers, electricians, and one-off repair calls — then stretched to fit commercial work. Commercial refrigeration is a different job. You manage recurring service across dozens of sites, track the history of specific units, and send techs into walk-ins, freezers, and rooftops where the signal drops.
ServiceBase is dispatch and work-order software built for that reality. Schedule jobs across your crew, dispatch the right tech to the right site, and capture everything that happens on each unit — from a walk-in cooler to an ice machine — in one place your office and field share.
It's fast and reliable everywhere, so a tech in a basement freezer keeps working with no signal and everything syncs the moment they're back in range. And it's flat-priced with no per-technician fees, so adding your whole crew never runs up the bill the way enterprise platforms do.
Everything to run a commercial refrigeration operation
The core of the daily job — dispatch, the field, and the office on the same page.
Dispatch & scheduling
See your whole crew's day on one board — and when a rack goes down at 2am, get the on-call tech moving without rebuilding tomorrow by hand.
Work orders
Notes, parts, and photos captured at the case — closed out on site while the tech is still there.
Equipment service history
Every walk-in, reach-in, rack, ice machine, and prep table by store, with make, model, serial, and refrigerant type on each one.
Fast and reliable everywhere
Walk-ins, freezers, basements, and back-of-house dead zones. The app keeps working offline and syncs the moment signal returns.
Every site, every unit
Multi-location accounts organized by store, so a tech dispatched to a site they've never seen still knows what's in it.
No per-tech fees
Flat pricing for your whole company. Add techs, dispatchers, and office staff without watching the bill climb.
Your jobs happen where the signal doesn't
Commercial refrigeration work happens in exactly the places phones lose signal — inside walk-in coolers and freezers, in back-of-house mechanical rooms, on rooftops behind steel and concrete. Software that needs a live connection for every tap fails right when your tech needs it.
ServiceBase is fast and reliable everywhere — offline-first by design. The full schedule, every work order, and complete equipment history live on the device. Your tech keeps logging parts, notes, and photos with no bars — and the moment they're back in range, it all syncs automatically. Nothing is lost, and no one loses an afternoon re-entering work at the end of the day.
Common questions
What is refrigeration service management software?
Does ServiceBase work offline?
Does ServiceBase charge per technician?
Is it built for residential or commercial work?
How do I get started?
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