Commercial refrigeration service software that works in the field
Dispatch, scheduling, and work orders built for commercial refrigeration contractors — not residential home services. Offline-first, so your techs keep working in walk-ins and on rooftops. No per-tech fees.
Software made for how refrigeration shops actually run
Most field service software is built for residential home services — plumbers, electricians, and one-off repair calls — then stretched to fit commercial work. Commercial refrigeration is a different job. You manage recurring service across dozens of sites, track the history of specific units, and send techs into walk-ins, freezers, and rooftops where the signal drops.
ServiceBase is dispatch and work-order software built for that reality. Schedule jobs across your crew, dispatch the right tech to the right site, and capture everything that happens on each unit — from a walk-in cooler to an ice machine — in one place your office and field share.
It's offline-first, so a tech in a basement freezer keeps working with no signal and everything syncs the moment they're back in range. And it's flat-priced with no per-technician fees, so adding your whole crew never runs up the bill the way enterprise platforms do.
Everything to run a commercial refrigeration operation
The core of the daily job — dispatch, the field, and the office on the same page.
Dispatch & scheduling
See your whole crew's day on one board. Assign jobs, balance the load, and move work in seconds as calls come in.
Work orders
Techs carry the full job on their phone — notes, parts, photos — and close it out on site. The office sees it instantly.
Equipment service history
Keep the service record for every unit — make, model, and what's been done — so techs walk in knowing the history.
Works offline
Walk-ins, freezers, rooftops, dead zones — the app keeps working and syncs automatically when signal returns.
No per-tech fees
Flat pricing for your whole company. Add techs, dispatchers, and office staff without watching the bill climb.
Mobile for the field
Native apps your crew can actually use on day one — fast, simple, and built for a phone in a truck.
Your jobs happen where the signal doesn't
Commercial refrigeration work happens in exactly the places phones lose signal — inside walk-in coolers and freezers, in back-of-house mechanical rooms, on rooftops behind steel and concrete. Software that needs a live connection for every tap fails right when your tech needs it.
ServiceBase is offline-first by design. The full schedule, every work order, and complete equipment history live on the device. Your tech keeps logging parts, notes, and photos with no bars — and the moment they're back in range, it all syncs automatically. Nothing is lost, and no one loses an afternoon re-entering work at the end of the day.
Common questions
What is commercial refrigeration service software?
Does ServiceBase work offline?
Does ServiceBase charge per technician?
Is it built for residential or commercial work?
How do I get started?
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